Frequently asked questions
Short, straight answers. Can't find yours? Ask the assistant or message us on WhatsApp.
How it works
What is GEO and how is it different from SEO?
SEO works so that Google shows you among its results. GEO works so that ChatGPT and the other assistants say your name in their answer. They work best together, and we do both, every month.
Why does ChatGPT name my competitors and not me?
Because it reads what it finds online: the company website, the Google profile, business directories such as ProntoPro or PagineGialle. It picks whoever it finds described best and in more places, even if they are smaller than you.
What do you actually do?
Three things. Every day we ask the assistants your customers' questions and count who they name. We fix the places AI reads: website, Google profile, directories. Every month we show you the numbers.
Which assistants do you track?
ChatGPT, Gemini, Copilot and Google's AI answers. Every day, in Italian and for Italy.
What are the 20, 40 and 60 questions?
They are the questions your customers ask the assistants, written the way they would write them: for example «Who installs bioclimatic pergolas in the province of Brescia?». We choose them with you at the start and ask them every day: 20 in Presenza, 40 in Crescita, 60 in Riferimento. 80% stay the same so months can be compared; 20% change every quarter with the season.
Can it work without a blog?
Yes. We write pages that answer one specific customer question, for example «How much does an in-ground pool cost in Brianza?», with your real details. We don't do series of blog articles.
Can I do it myself?
You can check one answer yourself. To know whether you are really being named takes hundreds of answers a month, and the most important work happens outside your website: Google profile, directories, portals.
Do you buy links or ads?
No. The answers we count can't be bought. We work so that the assistant names you on its own, because it finds you described in the right places.
Results
Can you guarantee ChatGPT will name me?
No. Nobody controls the assistants' answers, and anyone who guarantees it isn't telling the truth. We guarantee the work written in the contract and an honest report every month.
How long until I see results?
Setup takes 4 weeks. The first changes in the assistants' answers usually come after 3–4 months: assistants take months to update what they «remember» about a company. We show you the numbers from the first month.
How do I see the results?
In the report: how many answers your name appears in, on which questions, and who appears instead of you. From the first month, also how many people find you on Google and Google Maps.
How do I know a customer came from ChatGPT?
Partly you can see it: someone who clicks a link in ChatGPT often shows up in your website statistics as chatgpt.com. But many read the name and call. That's why we count every month how often you are named, and suggest you always ask «how did you find us?».
What if my competitor does the same?
It can happen, which is why every month we also show you what your competitors are doing. Whoever starts first gets into the lists the assistants remember first, and is harder to move from there.
What if nothing changes after 6 months?
You'll see it in the reports, number by number. After the minimum term you decide whether to continue: you can cancel with 30 days' notice.
Website and assistant
Will you touch my website? Who approves the texts?
Yes: we add and update pages and fix errors. You approve every text before it is published. If an agency looks after your site, we coordinate with them.
Do you write the texts with AI?
We use AI for drafts, starting from your facts: interview, website, photos, catalogues. We check every text and you approve it. We don't make anything up.
Can the assistant say something wrong?
It answers only with the information you approve, and gives prices only within the ranges you decide. If it doesn't know something, it takes the enquiry and passes it to you. We read its conversations every month, every week in Sales office.
Does the assistant answer the phone or WhatsApp?
Not the phone. It answers in writing, on your website. An assistant that also answers inside WhatsApp is an add-on, priced separately.
Does it work on my current website?
With Sales office, yes: we put it on your site in 2 weeks. Website with assistant is always a new website, up to 8 pages.
Does it book appointments too?
In Sales office, yes: the customer picks a time for the site visit in your calendar and gets an SMS reminder. With Website with assistant you get the complete enquiry and you call.
What is the mini-CRM?
The list of all your enquiries, each with its status: new, contacted, site visit, quote, won, lost. If one stalls, you get a reminder. Like an enquiry notebook that never gets lost and reminds you who to call back.
What if the customer doesn't show up for the site visit?
They get an SMS reminder before the visit. And every appointment comes with a completed card: you already know who they are, what they want and where.
What do I have to do?
Very little: an interview at the start (30 minutes for Visibility, 60 for Website with assistant and Sales office), the access details, and on WhatsApp up to 5 photos of each finished job. We write the rest, you approve.
Where does my customers' data go?
We send it to you in writing before you decide: how the data the assistant collects is handled, in black and white.
Prices and contract
How much does it cost?
Visibility from €490 a month, plus a €490 setup. Website with assistant €590 a month, plus a €2,900 setup. Sales office €990 a month, plus a €3,500 setup (€4,900 with a new website). Prices exclude VAT.
Do you give discounts?
No, prices are the same for everyone. Until 14 November, if you pay 3 months in advance, the Visibility setup is free.
Why pay every month?
Assistants change their sources without warning, and competitors don't stand still. It's like a garden: tidied once and left alone, after a few months the work no longer shows.
Is there a contract? Can I cancel?
Yes, signed online, with the quantities written down. Minimum term: 6 months for Visibility, 12 for Website with assistant and Sales office. Then month to month, with 30 days' notice. No automatic renewal for another minimum term.
If I stop, what do I keep?
The domain and the texts we wrote stay yours. If we built the website, we hand it over to you. The assistant and the rest of the system are switched off.
I have two locations. How much is it?
Each extra location with its own Google profile: +€150 a month, in any package.
How do I pay?
Setup: half on signing, half at launch. The monthly fee starts from the launch date.
Trust
Can you remove negative reviews?
No. We reply to reviews and help you collect new ones from happy customers. We don't touch other people's reviews and we don't speak badly of anyone.
Who sees the free check?
Only people with the link. The page isn't public and search engines don't show it. The numbers and conclusions stay yours.
Want to know if ChatGPT recommends you?
Tell us your business name and city. The check is free and you'll have it the same day.